|
Question |
Answer |
|
Features |
|
|
Ability to provide EMAIL
using company Domain Address |
Yes |
|
Maximum Number of Accounts |
Unlimited |
|
Size of User Mailboxes
|
From 10 Mbytes to 100 Mbytes
and more |
|
Are there limitations on
Attachment size? |
50 Meg |
|
Does the Plan include a
Global Address Book for our Domain? |
Yes |
|
Does the service support
PDA's Such as Blackberry? |
Yes |
|
Does your solution provide
the ability to support full range of Exchange functionality? |
|
Calendar
Contacts |
Tasks
Journal |
|
|
Provides Shared Tasks? |
Yes |
|
Provides Shared Calendars? |
Yes |
|
Shared Public Folders? |
Yes |
|
Support Availability? |
24x7 |
|
Customer Administration |
|
|
How does my firm manage the
EMAIL environment administratively? |
Web Administrator |
|
What is the process when a
mailbox quota has been reached? |
Alerts to User and
Administrator |
|
What is the ability to build
distribution lists, group folders, public folders, etc? |
Unlimited |
|
|
|
|
System Management |
|
|
What is the mechanism for
server backup and restoration |
Daily Tape backup |
|
Service Failover Methodology
– Disaster Recovery Plan / Architecture – Disaster Recovery
Time and Recovery Point |
Failover
capabilities exist for all aspects of the system, including
network interfaces, application servers (OWA, POP, IMAP,
SMTP) and the backend Exchange servers. The current
disaster recovery plan ensures that users can send and
receive mail within 48 hours of a declared platform disaster
event, matching the strict standards set forth in the
Microsoft Gold Certified Partner program. The DR plan has
been successfully tested as part of the Microsoft Gold
certification process during the audited disaster recovery
test. Complete testing of the disaster recovery process and
procedures are performed quarterly |
|
How often is the virus
software updated? |
Trend Mico is used. Updates
are downloaded and applied on a daily basis as a minimum. |
|
What is the mechanism /
process / policy regarding spam / junk mail filtering
software management? |
Brightmail |
|
|
|
|
Availability, Security, &
Reporting |
|
|
What is the systems
availability Service level agreement? |
From 99.5% to 99.9% available
depending on the plan chosen |
|
Who has access to the
information that exists in our EMAIL store? |
Critical Domain
Administration Staff Only |
|
|
|
|
Certifications
|
SAS-70 certified type 2
(Tested Processes) |
|
|
Microsoft Technology Adoption
Program |
|
Sample
Customers |
United Airline
First Republic Bank |
|
Regulatory Compliance |
Works with Storage Partners
for partners for archiving as per Financial Regulatory
Compliance |
